Elder Care Services, Inc.
2518 W Tennessee St
Tallahassee FL 32304
Contact Information
Address 2518 W Tennessee St
Tallahassee, FL 32304
Telephone (850) 9215554
Fax 850 9210082
E-mail info@ecsbigbend.org
Alternate Address Elder Day Stay
Alternate Address 2 1660-11 North Monroe Street
Tallahassee, FL 32303
Web and Social Media
Donate Directly to this Organization http://www.ecsbigbend.org/index.php/donate/
Donate to this Orgs Endowment Fund at Community Foundation http://www.cfnf.org/index.cfm?p=ways-to-give
At A Glance
Organization DBA
Elder Care Services
Elder Day Stay
Former Names
Senior Society Planning Council
Organization's type of tax exempt status Public Supported Charity
EIN Number 59-1426079
Year of Incorporation 1973
Financial Summary
Projected Revenue $4,978,314.00
Projected Expenses $4,672,461.00
Mission Statement
For 43 years, the mission of Elder Care Services, Inc. has been to improve the quality of life for seniors.  Elder Care Services is the unquestioned leader in serving seniors in the Big Bend area, and we focus on:
  • Being the definitive source of accurate information on aging issues, services and programs affecting seniors, while also
  • Actively advocating for seniors and working with our donors, volunteers and partners to fulfill unmet needs throughout our community.
Needs Statement
The work of Elder Care Services is dependent upon the partnerships we build with volunteers, donors, agencies and community leaders. In order to achieve our mission, we are continuously looking for volunteer leaders interested in serving their community, organizations who would like to join us in partnerships, and in-kind and monetary donations. 
A great deal of our work is based on community-wide research. As such, we are always searching for new data that illustrates the needs in our community for improving the lives of seniors.
Impact Statement
In 2013, Elder Care Services served its community by:
  • 517 home-bound seniors received 75,552 meals through the Meals on Wheels program.
  • 656 volunteers delivered a hot lunch to participants’ homes Monday through Friday, including holidays.
  • 160 seniors enjoyed 40,186 lunches, along with social interaction and physical activities during the weekdays at the 8 Congregate Meal Sites.
  • 562 frail seniors received 64,406 hours of In-Home and Community-Based Services, such as personal care, housekeeping help, medical transportation, crisis interventions, and professional care management. 
  • 23,504 hours of Alzheimer’s Respite Care was provided to 28 seniors through In-Home Services.
  • 40 seniors (100% have psychological or physical impairments) who could no longer stay home alone spent 83,560 hours at the Elder Day Stay. Seniors who could not be left alone were cared for during the day in a safe, home-like atmosphere.
  • 288 Retired and Senior Volunteers (RSVP) served over 45,147 hours filling various needs in their communities at non-profit agencies, schools, health facilities, and government offices.
  • More than 12,000 lbs. of fresh fruits and vegetables were distributed by Retired and Senior Volunteers  (RSVP) through our partnership with FarmShare to low-income individuals in rural counties throughout the Big Bend Region.
  • 158 Foster Grandparent Program (FGP) volunteers tutored/mentored 221 pre-school, elementary & middle school students in 14 public schools throughout Leon and 14 surrounding counties.
  • 104 Senior Companion Program (SCP) volunteers provide services in the homes of 212 elders throughout the Big Bend Region and provided over 87,818 hours of respite to more than 148 caregivers.
  • 2,445 seniors received items such as ambulatory aids, adaptive medical equipment, blankets, heaters, fans, furniture, and groceries through ELDER CARE SERVICES, INC. for emergency aids.
  • 321 seniors received Emergency Energy Assistance, 271 through EHEAP (Emergency Home Energy Assistance Program for the Elderly) (an increase of 9%) averaging $265 per client including assistance with utility bills, and 50 through CHSP funds and private donations.
  • Elder Care Services, Inc. maintained collaborative agreements and relationships with a number of local agencies, including the Alzheimer’s Project, Big Bend Hospice, Capital City Community Action Agency, Catholic Charities, Covenant Hospice, ECHO, Tallahassee Senior Center, and others to provide the greatest possible access to services for seniors.
  • The long-range fund development program that had been carefully implemented with the direct involvement of the Board of Directors resulting in a 7% increase in fundraising initiatives.

 2014 Goals:
  1. Increase Donor base
  2. Increase Volunteer base (Meals on Wheels and Retired Senior Volunteer Programs)
  3. Reduce Waiting List
Background Statement
Since 1971, Elder Care Services has been known for improving the quality of life for its seniors through their Meals on Wheels program, In-home and Community-Based services, Congregate Meal Sites, Transportation Assistance, Adult Day Care - Elder Day Stay and Senior Volunteer Opportunities.
Elder Care Services is the unparalleled leader in serving seniors in the Big Bend area.  Because of this, Elder Care Services is the definitive source of accurate information on aging issues, services and programs affecting seniors, as well as an active advocate for seniors who want to assist with fulfilling unmet needs within our community.
Service Categories
Adult Day Care
Areas of Service
Areas Served
CEO Statement/Executive Director Statement

I am pleased with the work our team has done and proud of the commitment and dedication of our Board. I am emboldened by the loyal and growing number of volunteers and community supporters, who continue to help us improve our financial position. Though 2013 was a transitional year filled with a series of highs and lows, I am convinced that 2014 will be the year we jump the curve and shape the exemplar for other states to follow.

Thank you for your unwavering support of our mission to improve the quality of life for seniors.


Mark D. Baldino
Contact me @
(850) 245-5930
Since 1971, a hot meal which meets one third of the recommended daily nutritional requirements has been delivered in Leon County around noon time, Monday through Friday, 252 days a year.
For frail, home-bound elders, these meals are the lifeline that allows them to remain in their homes rather than going to a nursing home.

Currently over 275 seniors receive a daily hot meal at home. Medicaid clients and others identified as at-risk because of their inability to obtain or afford other daily food are provided five frozen meals weekly in addition to the hot daily meals Monday through Friday. Rural clients receive five frozen meals with fresh fruit once a week.

Elder Care Nutrition Program serves persons age 60 or older who are nutritionally at risk because they:

  • are home-bound due to a disability or illness, or
  • live alone and are no longer able to shop or cook for themselves, or
  • have significant economic and social needs

Though ability to shop or prepare a meal is the primary criteria for participating in the Meals on Wheels program, economic need is a priority consideration. 87% of the clients served are below the poverty level which reflects Elder Care’s commitment to serve low and moderate income homebound elders.

6,323 of Leon County’s 38,095 seniors over 60 years of age have limitations in their ability to leave their home, with 3,330 experiencing self care disabilities. Elder Care serves an average of over 500 elders a meal every weekday. These meals supply one-third of their required daily nutritional intake.

Elder Care serves all of Leon County with daily hot meal deliveries primarily within the city limits and weekly frozen meals are delivered to rural clients and those seniors needing additional nutrition. Seniors are also served at nine congregate sites in the community.

Budget $798,392.00
Category Food, Agriculture & Nutrition, General/Other Meal Distribution
Population Served Elderly and/or Disabled, Elderly and/or Disabled,
Short Term Success
According to the Florida Department of Elder Affairs, financial issues are the main reason why elders are not always able to get all of the food they need.  Health conditions that make eating difficult is the second most common reason; difficulty preparing food, third.
General Population 60 & Older        Recipients of Nutrition Services
11% below the poverty level                87% below 125% poverty level
24 % minority                                     49% minority
24% live alone                                    68% live alone
31% 75 years or older                        34% 75 years or older

"Over 85% of older adults suffer from chronic diseases that could benefit from dietary intervention." (National Nutrition Screening Initiative).  85% or 32,380 of older adults in Leon County could benefit from dietary intervention.  Almost 7,000 people were hospitalized last year due to a chronic condition. The majority were seniors and many could have benefited from a daily nutritionally balanced meal.

According to the Florida Department of Elder Affairs, 2,464 people age 65 and older in Leon County have two or more disabilities and over 6,000 need assistance to remain in their homes.  Food, the most basic of all needs, is a problem for many of these seniors who can no longer shop or cook for themselves.  ECS Nutrition programs are only able to serve 19% of that need.  

The ECS Nutrition Program is able to provide Home Delivered Meals without maintaining a waiting list to all frail, homebound seniors who are eligible for participation.  Current Older American Act funding for home and congregate program requires almost $125,000 in local matching dollars to be able to receive all contract funds that are available.  To avoid creating a waiting list, Elder Care provides thousands more meals and hundreds more in-home nutrition assessments than state and federal grants reimburse, relying on community support.
Long term Success
Long-term success will be determined by continued support from our donors, volunteers and strategic business partners.  We are always looking for new funding sources by way of grants and planned giving to ensure a long-term impact for our Tallahassee senior community.
Program Success Monitored By
An annual survey is conducted of our Meals on Wheels clients and volunteers to ensure their satisfaction, as well as, determining areas for improvement.  Our success is measured in a myriad of ways.  Our volunteers who deliver the meals assist with assessing the living and physical conditions of each senior to make sure additional needs are not needed.We also do an annual review of the number of new clients we bring into the program, and those that are private-pay versus med-waiver (service received free) and the program has grown year over year in private-pay clientele.
Examples of Program Success
Meals on Wheels volunteers delivered a hot meal, five days a week to over 300 frail, homebound seniors per day in Leon County for a total of 81,403 home delivered meals last year.
These seniors are the most needy of the needy – 87% are below 125% poverty level, 68% live alone, and 34% are 75 years of age and older. All have some medical need or disability, which prevents them from shopping or cooking nutritional meals. Beyond a physical/medical need, the program targets seniors who are the most economically and socially needy, especially minorities.

In addition to delivering the food at a transportation cost savings of over $300,000 to the program, a corps of 440 dedicated volunteers provided a friendly visit to these isolated seniors and a daily safety check. If a recipient did not answer the door, Meals on Wheels staff members notify the person’s emergency contact. If a relative, friend or neighbor was not contacted or if no one had access to the home, the police were notified.

The Senior Lunch Bunchor congregate meal program provided a nutritious lunch to an average of 210 seniors per day at the nine sites throughout Leon County with over 42,000 meals served last year. The program provided 7,970 hours of transportation to seniors to congregate meal sites, grocery stores, pharmacies and errands. Many participants live alone with no family nearby and the Lunch Bunch staff becomes their extended family and their link to community resources.

Elder Care Services’ Nutrition Services are a well-run, efficient, and cost effective way to provide the most basic of human needs – food and personal contact to over 500 seniors each day. These two basic services are essential to achieving the goal of helping a senior live independently at home.


In 2006, Elder Care Service’s Elder Day Stay opened a new location at 1660-11 North Monroe Street. This specially designed facility allows a “home away from home” environment with safe, social interaction.  It also allows for more services for the elderly, including personal care using handicapped-accessible bathrooms and a shower, and support services for caregivers.

For seniors who can no longer be left alone due to physical or mental disabilities, Elder Day Stay offers a safe, nurturing environment that respects their dignity and encourages independence. Taking an elderly family member to Elder Day Stay allows caregivers to work, volunteer or receive respite from their care-giving responsibilities.

Along with continual supervision, Elder Day Stay provides:

-Socialization with staff, Senior Companion Volunteers and fellow participants

-Intellectual stimulation and orientation activities using current events, music, reminiscing, games and cooking

-Nutritious lunches and snacks planned by ECS’s Registered Dietitian

-Exercise – seated stretching, movement, balance and weight-bearing exercises

-Help as needed with transferring, mobility, toileting and eating.

-Medication management by R.N. or L.P.N.

Elder Care Day Stay is a "Daytime Home Away from Home."

Budget $572,913.00
Category Human Services, General/Other Human Services, General/Other
Population Served Aging, Elderly, Senior Citizens, ,
Short Term Success Additional funding to allow for more clients, as well as, expansion of programs and services offered as activities to current clientele.
Long term Success Seeing increase in additional clients, as well as, addition of more day stay sites allowing respite during day and weekend for families and caregivers.
Program Success Monitored By Success is measured by our outreach and new clients brought to the day stay facility.  Like our Meals on Wheels program, our clientele has increased year of year by 10%, so much so we are looking into offering services on Saturdays and for longer time periods, as well as, determining the feasibility of another location altogether.  We are constantly at capacity on a daily basis and have an established waiting list of people who would like to receive our services.
Examples of Program Success We are currently at capacity on a daily basis for the number of attendees we can serve.  Currently undergoing feasibility survey to determine the need for additional location and retreat on Saturdays.

Established in 1972 and now one of the largest senior volunteer organizations in the nation, RSVP engages people age 55 and older in a diverse range of volunteer activities.  Volunteers tutor children, renovate homes, teach English to immigrants, assist victims of natural disasters, provide independent living services, recruit and manage other volunteers, and serve their communities in many other ways. RSVP volunteers choose how, where, and how often they want to serve, with commitments ranging from a few hours to 40 hours per week.

Foster Grandparents Program

The Foster Grandparent Program (FGP), which began in 1965, provides loving and experienced tutors and mentors to children and youth with special needs. Working one-on-one and serving between 15 and 40 hours a week, Foster Grandparents provide support in schools, hospitals, and child care centers. Among other activities, they review schoolwork, reinforce values, teach parenting skills to young parents, and care for premature infants and children with disabilities. Foster Grandparents often maintain an ongoing, intensive relationship with the children and youth served.

Eligibility: Volunteers must be 55 years of age or over.  Those who meet certain income guidelines receive a small stipend. All FGP volunteers receive liability insurance, reimbursement for transportation, and monthly training.

Senior Companion Program

The Senior Companion Program (SCP), which began in 1974, helps frail seniors and other adults maintain independence primarily in the clients’ own homes.

Senior Companions serve between 15 and 40 hours a week and typically serve between two and four clients. Among other activities, they assist with daily

living tasks, such as grocery shopping and bill paying; provide friendship and companionship; alert doctors and family members to potential problems, and provide respite to family caregivers.


Budget $1,391,172.00
Category Human Services, General/Other Senior Services
Population Served Aging, Elderly, Senior Citizens, ,
Short Term Success
Continued growth in current county outreach, while providing volunteer opportunities to our seniors.  Total number of volunteers participating in the program 263, number off people (children and seniors) served is 620 with a combined total of 208,257 hours dedicated to both programs serving over 50 organizations who benefit from these programs.

Long term Success Continuing to place seniors with the desire to continue to serve their community within programs that give back through Foster Grandparents and Senior Companion Programs.  Ideally, we would be able to expand these programs but having additional support in our rural counties while being able to find the volunteer base to fill the needs.
Program Success Monitored By Success for this department is measured by the number of volunteers we are able to recruit and retain on an annual basis, which is at about 85% retention over the past 3 years.  Surveys and polls are often conducted to determine program vitality and new ways to utilize our volunteer's time.
Examples of Program Success Continued growth of both Foster Grandparents and Senior Companions to improve the quality of life for seniors, while giving back to the communities we serve with these two programs.  Mentoring elementary school children, visiting hospital patients, providing transportation to seniors in need of groceries or doctor's appointments, as well as, sitting with a senior for a few hours a week for our companion program are continuously part of the successes we experience with this Retired Senior Volunteer Program.

To every senior in need, ECS asks the question, "What do you need to make your life better; to help you be more independent, safer and healthier, to remain at home?"

We can jointly develop a short or longer term care management plan and identify all the resources that might be available to you.

A Care Management plan may include some of the following in-home services:

-Light housekeeping tasks such as changing the bed, folding clothes and vacuuming

-Personal care services provided by specially trained staff to help disabled or functionally impaired seniors with bathing, dressing and grooming

-Home-delivered meals through the Meals-on-Wheels program, including a hot noon meal Monday through Friday. Additional frozen meals may be purchased for weekends.

-Transportation is available to medical appointments, pharmacy and grocery store through the S.T.A.R.S. program

-Companionship and socializing with Senior Companion Volunteers who share time with homebound seniors

-Elder Call, a telephone reassurance program where volunteers who may themselves be homebound make daily phone calls to elderly persons living alone.

Care Managers also explore other Community Resources/Useful Links to meet the clients’ needs. The goal is keeping the senior as independent as possible while giving them and their families the services they need.

Budget $999,451.00
Category Human Services, General/Other Case Management
Population Served Aging, Elderly, Senior Citizens, ,
Short Term Success

1,254 frail seniors received 66,462 hours of In-home and Community- based services, such as personal care, housekeeping help, medical transportation, crisis interventions, and professional care management.

15,486 hours of Alzheimer's Respite Care was provided to 29 seniors through In-home services. 

Long term Success

1,254 frail seniors received 66,462 hours of In-home and Community- based services, such as personal care, housekeeping help, medical transportation, crisis interventions, and professional care management.

15,486 hours of Alzheimer's Respite Care was provided to 29 seniors through In-home services. 

Program Success Monitored By Success for this area is measured on the number of referrals we receive through the Area Agency on Aging as Tallahassee's lead agency for senior services.  Success is further measured by the number of private-pay clients we receive through word of mouth advertising and direct advertising.
Examples of Program Success

1,254 frail seniors received 66,462 hours of In-home and Community- based services, such as personal care, housekeeping help, medical transportation, crisis interventions, and professional care management.

15,486 hours of Alzheimer's Respite Care was provided to 29 seniors through In-home services. 

Program Comments
CEO Statement/Executive Director/Board Comments
Board Chair
Board Chair Ms. Janet E. Ferris
Company Affiliation Retired Judge
Term Jan 2013 to Dec 2014
Email ferrisj2009@gmail.com
Board Co-Chair
Board CoChair Mr. William J. Phelan
Company Affiliation Retired
Term Jan 2013 to Dec 2014
Email bobphelan1@gmail.com
Board Members
Mr. Keith Bowers Florida A&M University Small Business Development Center
Ms. Janet E. Ferris Circuit Judge/Attorney (retired)
Mrs. Stacey Getz Director, Strategic Communications
Ms. Annie S. Harris ASH Gallery (Owner)
Mr. Kenneth Hemmerly Government Healthcare Administrator and Regulator (retired)
Ms. Deloris Jones Retired Extension Home Economics Agent Program Leader
Mr. Tom Kirwin Division Director, FL Department of Financial Services
Mr. Scott Maddox Attorney
Mrs. Abbey Maurer TV News Anchor, ABC 27
Mr. Tommy L. Mills Law Enforcement (retired)
Mr. Bill Phelan Executive Director FHCA (retired)
Mr. Errol L. Powell Administrative Law Judge, Department of Health
Dr. Penny A. Ralston Professor and Director, Florida State University
Ms. Peggy Rigsby Florida Health Care Association
Andrew Scanameo MDGeriatric, End of Life Specialist
Ms. Maria Ines Suber Attorney-Office of Public Defender
Ms. Jackie Watson Watson & Associates, PA, CPA
Ms. Linda (Sue) Weeks VP of Marketing and Management, Clemons, Rutherford & Assoc.
Mr. F. James (Jim) Wylie Jr.Professional Consultant, LLC
Board Demographics - Ethnicity
African American/Black 6
Asian American/Pacific Islander 0
Caucasian 12
Hispanic/Latino 1
Native American/American Indian 0
Board Demographics - Gender
Male 9
Female 10
Board Term Lengths 3
Board Term Limits 3
Board Meeting Attendance % 83%
Written Board Selection Criteria? Under Development
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 90%
Percentage Making In-Kind Contributions 10%
Constituency Includes Client Representation Yes
Number of Full Board Meetings Annually 6
Standing Committees
Communications / Promotion / Publicity / Public Relations
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Executive Director/CEO
Executive Director Mr. Mark D. Baldino
Term Start June 2012
Email baldinom@ecsbigbend.org
Former CEOs
Mr. Jim Crouteau Feb 2007 - June
Elma Haley -
Senior Staff
Title Director, Finance
Title Director, Meals on Wheels and Congregate Meal Sites
Title Director, Food Services
Title Director, Development & Communications
Title Director, In-home & Community-based Services
Title Director, Elder Day Stay
Full Time Staff 47
Part Time Staff 17
Volunteers 656
Contractors 11
Retention Rate 90%
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
NonManagement Formal Evaluation Yes
Non Management Formal Evaluation Frequency Annually
Plans & Policies
Organization has a Fundraising Plan? Yes
Organization has a Strategic Plan? Yes
Years Strategic Plan Considers 3
Date Strategic Plan Adopted June 2012
Management Succession Plan? Under Development
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy No
Document Destruction Policy No
Directors and Officers Insurance Policy No
Department of Elder Affairs, Association of Fundraising Professionals, Community Foundation of North Florida, Area Agency on Aging, Wellcare and the Chamber of Greater Tallahassee
Fiscal Year
Fiscal Year Start Jan 01 2014
Fiscal Year End Dec 31 2014
Projected Revenue $4,978,314.00
Projected Expenses $4,672,461.00
Endowment Value $1,000,000.00
Spending Policy Income plus capital appreciation
Form 990s
Audit or In-House Financial Documents
IRS Letter of Dtermination
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201220112010
Foundation and
Corporation Contributions
Government Contributions$2,088,468$2,052,941$2,128,586
Individual Contributions$626,183$615,307$685,096
Investment Income, Net of Losses$124,106$68,877$70,179
Membership Dues$0$0$0
Special Events$0$0$0
Revenue In-Kind$770$680$31,017
Expense Allocation
Fiscal Year201220112010
Program Expense$3,909,437$3,688,247$3,730,387
Administration Expense$456,733$414,872$461,194
Fundraising Expense$112,910$110,012$125,176
Payments to Affiliates$0$71,225$0
Total Revenue/Total Expenses0.960.981.02
Program Expense/Total Expenses87%86%86%
Fundraising Expense/Contributed Revenue4%4%4%
Assets and Liabilities
Fiscal Year201220112010
Total Assets$2,035,965$2,169,868$2,268,996
Current Assets$763,673$1,007,638$1,291,019
Long-Term Liabilities$5,232$15,699$25,710
Current Liabilities$297,263$244,197$241,112
Total Net Assets$1,733,470$1,909,972$2,002,174
Short Term Solvency
Fiscal Year201220112010
Current Ratio: Current Assets/Current Liabilities2.574.135.35
Long Term Solvency
Fiscal Year201220112010
Long-Term Liabilities/Total Assets0%1%1%
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years? Yes
Foundation Comments
  • Financial figures were taken from the audits.
  • Contributions from foundations and corporations are included with total for individuals, as they are not separated in the audit or 990.
  • Losses on investments are reflected on the Payments to Affiliates line. There were no payments to affiliates.
  • Top 3 funding sources are not reflected above as they are not indicated in the audit or 990.
  • Has multilple Endowments at the Community Foundation.
Additional Documents
State Charitable Solicitations Permit
Nonprofit Elder Care Services, Inc.
Address 2518 W Tennessee St
Tallahassee, FL 32304
Primary Phone 850 9215554
Donate to Endowment Fund at Community Foundation http://www.cfnf.org/index.cfm?p=ways-to-give
Contact Email info@ecsbigbend.org
CEO/Executive Director Mr. Mark D. Baldino
Board Chair Ms. Janet E. Ferris
Board Chair Company Affiliation Retired Judge
Year of Incorporation 1973
Former Names
Senior Society Planning Council